Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
0800 023 4 567
calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone
0300 123 9 123
calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs
These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.
We’ll be happy to phone you back, if you’re worried about the cost of calling us.
Phoning might be quicker than emailing us, as we can usually answer phone enquiries straightaway.
emails are automatically acknowledged – so check your “junk-mail” folder or “spam” filter if you don’t get a reply
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
How to complain
Tell us what went wrong
Below you can find information on how you can make a complaint.
Award Winning Online
Some customers find it easier to talk through their issues to help us understand what has gone wrong and how we can help. To talk to a member of our telephone banking team service you can call us.
Alternatively you can write to us: Click here for the list of addresses
Please include your telephone number so we can call you.