Useful organisations

FO logo

Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm

0800 023 4 567
calls to this number are normally free for people ringing from a “fixed line” phone – but charges may apply if you call from a mobile phone
0300 123 9 123
calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs
These numbers may not be available from outside the UK – so please call us from abroad on +44 20 7964 0500.

We’ll be happy to phone you back, if you’re worried about the cost of calling us.

Phoning might be quicker than emailing us, as we can usually answer phone enquiries straightaway.
emails are automatically acknowledged – so check your “junk-mail” folder or “spam” filter if you don’t get a reply

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Shoppers hit by bank card meltdown

How to complain

Tell us what went wrong

Below you can find information on how you can make a complaint.

By phone

Some customers find it easier to talk through their issues to help us understand what has gone wrong and how we can help. To talk to a member of our telephone banking team service you can call us.


If you like you can let us know what has gone wrong by completing our online form for current customers and non-customers.

 In writing

Alternatively you can write to us: Click here for the list of addresses

Please include your telephone number so we can call you.

 In person

To find you nearest branch use our branch locator here

2 Comments on “Useful organisations

  1. When I initially commented I clicked the “Notify me when new comments are added” checkbox and now each
    time a comment is added I get three emails with the same comment.
    Is there any way you can remove me from that service? Bless you!

    • Hi from SBCB.
      I am sorry but I have no idea at the moment how to remove you from the posts. I will attempt to establish what to do.
      SBCB (tel 07787 800 436)

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