RBS chief executive Ross McEwan addressed 200 delegates at ‘Business In The Parliament’ conference at Holyrood.
Alongside the politicians, public bodies, trade bodies, local authorities and private businesses who are in this chamber today, the Royal Bank of Scotland is part of the fabric of Scottish business and the Scottish economy. Everyone here will have their view on what happened at RBS, and what we should be doing to put that right. We know we have a debt to repay, and nowhere is that more keenly felt than here. I hope what I say today will give you confidence in our plans.
You find me in front of you at the start of my time as CEO. I arrive with a very specific goal – to make us a great bank for our customers. Much of my career has been spent building organisations known for having a fixation on customers. And my experience tells me that success for a bank depends on two things. A strong financial position that is beyond question, and a reputation for great customer service and deep connectivity with the society the bank supports, and is in turn supported by. These form the basis of any bank’s reputation.
Over the next few minutes I want to explain how I think we are addressing the first requirement, as well as setting out the barriers we will have to overcome before we can claim to have addressed the second.