For the past three years, bank customers in the UK have had an excellent set of legal powers to tackle their banks if they think they have been treated unfairly.
Unfortunately, hardly anyone knows about them, and the relevant authorities have failed to give the powers any meaningful publicity.
The rules were been laid down by the Financial Services Authority (FSA).
They are known as the Banking: Conduct of Business sourcebook (BCOBS) and they apply to small businesses as well as to private individuals. READ MORE